Terms and Conditions

 Our Privacy Policy

At Cardiff Indie Collective, your privacy is important to us. We are committed to being completely honest about our privacy practices, including how we treat your personal information. This privacy policy outlines how we will use your information to comply with data protection legislation (including the Data Protection Act 1998 and the General Data Protection Regulation 2016).

Information collected and received  – below is a list of when we will collect information from you, what we do with it, and who it is shared/stored with.


  • Mailing List

By signing up to our mailing list, you are giving consent to receiving email which may contain news, information, special offers, and marketing content. You have the right to opt out of this and unsubscribe at any time. For the mailing list we use an external provider Mailchimp


  • Loyalty Card Scheme

The information we take when you sign up for a loyalty card will be used for delivering the product, sending expiry reminders, and for informing you of any special offers in relation to the card. Your payment is processed via an external provider Stripe.


  • Gift voucher

The information you give when purchasing a gift voucher will be used to send the gift voucher to the recipient. This is done via an external provider Gift Up.


  • Website Login

You can create your own login via our website. We will not contact you using the information you have provided, unless you also subscribe to the mailing list.


  • Web Analytics

The data we collect through analytics will be used to inform any changes to the website and to improve its performance.


  • Events & workshops

Information will be used to contact you prior and after the event, with information regarding the event. You can opt in to join our mailing list for other non-essential event information. We will usually use external providers, Eventbrite and Facebook, for our events


  • Cookies

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.


We will not share your personal information with any third parties without your permission. We will retain your information only for as long as is necessary for the purposes set out in this policy.


For more information about our privacy policy please contact info@cardiffindiecollective.co.uk



Terms & Conditions for all users of our Services (by services, we refer to everything on our website)


  • Listings

Cardiff Indie Collective does not take responsibility for any incorrect information that is displayed within a listing. All listings are the responsibility of the listing owner.

Any products/services found/purchased via Cardiff Indie Collective do not belong to us and are the responsibility of the third party who sold it to you.


  • Loyalty Cards

By purchasing a loyalty card we will not take responsibility for the offers and discounts provided by the third party businesses. They have the right to change and withdraw their offers at any time.

Loyalty cards expire 1 year after purchase.

Names and expiry date on a loyalty must not be changed or altered without permission from Cardiff Indie Collective.

1 loyalty card = 1 user. You must not share the card with other people, or allow them to use your card.


  • Events

We reserve the right to amend or cancel our own events at any time and will adhere to the refund policy given for that specific event.

Any issues related to events which we advertise on behalf of other businesses are not our responsibility.

Refund policies may change from one event to another.

  • Blog

Information and opinions in our blogs may not be our own. We do not take responsibility for factual accuracy within posts.


  • Gift Vouchers

Gift vouchers are valid for 12 months from purchase.

They may be used in more than one participating business (e.g. for a £20 voucher you could redeem £12 in a jewellery shop and £8 in a plant shop)

Participating businesses may have their own rules around gift vouchers (e.g. minimum spend) and can withdraw from the scheme at any time. It is advised to check any of their own terms and conditions with them before purchasing.

We are not responsible for any unauthorised access to, or alteration, theft, or destruction of a gift voucher that results from any action by you or a third party.


  • Special offers/promotions

By participating in a special offer or promotion, you agree that you may not later claim that the rules of that special offer or promotion were ambiguous.

Each promotion may have its own set of terms and conditions



Cardiff Indie Collective is not responsible for the accuracy, copyright compliance, legality, or decency of content posted by users that you accessed through our services.

You can use the contact links provided in listings to communicate and interact with businesses, either online or in person. You are not communicating with them directly through us. We have no responsibility for the users of our services. Please be careful and exercise caution and good judgment in all interactions with others, especially if you are meeting someone in person.

Our listings contain links to third-party websites or services that we do not own or control. When you access these third-party services, you do so at your own risk. The third parties may require you to accept their own terms of use. Cardiff Indie Collective is not a party to those agreements; they are solely between you and the third party.




Terms & Conditions to businesses who add listings to our site.


Businesses added must be in and around the Cardiff area. Any deemed to be too far out of the catchment area will be contacted and removed.

You must be a registered sole trader, or have a small, independent business of your own. It does not need to be your only line of work, but you must have a website/etsy page and an official, safe and secure way of receiving money.

Your listing is your own. You must be the owner/manager of the business you have created a listing for – all content in the listing must be your own and must not be copied from anywhere else.

You have responsibility for your listing. It must not violate or infringe on any third party’s rights. You are responsible for updating your listing as necessary (e.g. if your menu/address changes)

The listings should all fit within the given categories. If yours does not fall within these categories but you wish to be featured, please contact us.

Content must not be vulgar, offensive, or affect any third party intellectual rights.

We will not make any claim to owning any of the content on your listing, which includes anything you post using our services (like business names, logos, listing photos, listing descriptions, videos, usernames, etc.).

By subscribing to the Cardiff Indie Collective, you are giving us permission to use your content to allow us to advertise your business on your behalf, and to help the site grow. This may involve using your own images and text. We will not claim ownership to your content. E.g. we may use your images in a social media campaign to help promote your business and the website. For this reason, we may need to crop/edit or modify your images and text.

You are welcome to use our Cardiff Indie Collective logo, business name and content on your own website/social media/marketing etc.

If your content is alleged to infringe another person’s intellectual property, we will take appropriate action, such as disabling it or terminating your account.

We will not accept inappropriate, false, or misleading content.

You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive You also agree not to post any content that is false and misleading or uses Cardiff Indie Collective in a manner that is fraudulent or deceptive.

You must not use our services to break the law. You agree that you will not violate any laws in connection with your use of the website.

You must not harm our systems. You agree not to interfere with or try to disrupt our services, for example by distributing a virus or other harmful computer code.

Cardiff Indie Collective reserves the right to change, suspend, or discontinue any of the services at any time, for any reason. We will not be liable to you for the effect that any changes to the services may have on you.

By participating in our loyalty card scheme you are responsible for your own special offers and promotions – they will not be dictated by us. You are responsible for checking the name and expiry date on the card.

By participating in our gift voucher scheme you must accept your own responsibilities within the scheme.  If you decide upon your own terms and conditions for customers using vouchers with your company then these must be clearly displayed within your listing. On receipt of a voucher, you must redeem it using the login code given to you. You must then invoice Cardiff Indie Collective with a clear description of the product/service bought, the cost of this, and with a reduction of 10% service fees.


If content that you own or have rights to has been posted to the website without your permission and you want it removed, please contact us at info@cardiffindiecollective.co.uk






We want to make our services the best they can be. Although we will aim to be as safe as we possibly can, we cannot guarantee that our services will be 100% secure, or that they will be free from viruses or harmful materials.

If you find yourself in a dispute with a third party connected to our services, we encourage you to contact the other party and try to resolve the dispute amicably. We have no obligation to resolve any disputes.

These terms and conditions were published on 3rd October 2020 and will be updated as and when necessary. If any changes to service are made, we will contact you by email. You are responsible for reviewing and becoming familiar with any changes. Your use of the services following the changes constitutes your acceptance of the updated version.